Privacy Policy

Information you give us. When you fill out a form on this site or through an ad, we collect your name, business name, phone number, email address, and the answers you provide about your business — for example how many people work there and how many calls or messages go unanswered.

Calls, texts, and messages. If you call, text, or message us, we keep a record of that conversation, including what was said. Calls may be recorded and transcribed. Where a call is recorded, we say so at the start of the call.

Information collected automatically. When you visit the site we collect the pages you view, the time of your visit, and identifiers passed by advertising platforms — Google Click Identifier (gclid), Facebook Click Identifier (fbclid), and UTM parameters. We store a randomly generated visitor identifier in your browser to distinguish one visit from another. We do not collect your name or contact details this way.

Information from advertising platforms. If you submit a form directly inside Facebook or Instagram, Meta passes us the contact details associated with your account, along with your answers to our questions.

If you give us your phone number and check the box agreeing to be contacted, we may call or text you about your enquiry. Message and data rates may apply from your carrier. Message frequency varies.

To stop text messages, reply STOP to any message. Reply HELP for help. To stop email, use the unsubscribe link or reply asking us to stop. To stop calls, tell us on any call or email info@opsflow.pro. Consent to marketing messages is separate from consent to be contacted about your enquiry, and you can withdraw either at any time.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Some of our calls and messages are handled by automated systems rather than a person. An AI assistant may answer your call, reply to your text or web chat message, answer questions about the service, and book an appointment for you. You can ask for a person at any point and we will get you to one.

Conversations handled this way are saved to your record the same as any other, and we review them to improve how the system responds.

We also use AI assistants internally — to prepare for conversations, draft replies, summarize what was discussed, and keep our records organized. Information you give us may be processed by those tools in the course of that work. We do not use your information to train anyone's AI models.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email info@opsflow.pro and we will respond.

Depending on where you live you may have additional rights under state privacy law, including the right to know what we collect and the right to opt out of certain sharing. We will honor those requests regardless of where you live.