OPSFLOW
HVAC & PLUMBING · EVERY CALL ANSWERED, 24/7

The calls you miss are the jobs you lose.

OpsFlow is a fully-managed front office that answers every incoming call and books jobs directly onto your calendar — 24 hours a day, 7 days a week.

After-hours · Tuesday
Live
7:42 PMIncoming call — you're at your daughter's game
7:42 PMOps Flow answered: 'Thanks for calling Hartmann Heating & Air.'
7:43 PMCaller: AC quit this afternoon. Upstairs is at 84° and climbing.
7:45 PM✓ Job booked — Thursday 9:00 AM
7:46 PMConfirmation texted to the customer — and to you.
You were never interrupted. The job is on your calendar.
The math

Voicemail doesn't book jobs.

When a homeowner is freezing, they don't leave a message — they call the next company on Google. Every unanswered call is revenue handed to a competitor.

1 in 3
calls from new customers go to voicemail in the trades.
80% of those will never call back.
$400+
the average value of a single service ticket.
Miss 5 calls a week? You're bleeding $100k/year.
0
calls missed when you run OpsFlow.
Every call answered. Every job booked.
Interactive ROI Model
120
~12 of these (10%) would have gone to voicemail without OpsFlow
40%
Of the missed calls, what % would have booked?
$425
5m
Weekly cost breakdown
120 calls × 5m × $0.75/m$450
4.8 booked jobs × $50 booking fee$240
Total cost / week$690
Net gain per week$2,040 recovered − $690 total cost
$1,350
Net gain per month$8,839 recovered − $2,990 total cost
$5,850
Net gain per year$106,080 recovered − $35,880 total cost
$70,200
How it works

Two jobs. We handle both.

OpsFlow is a turnkey service. You forward your missed or after-hours calls to us, and we take it from there.

01
Step 01

Answer

When a customer calls, they hear a professional, branded greeting for your company. We run a quick triage to figure out what they need and grab their info.

→
02
Step 02

Book

We access your live calendar (ServiceTitan, Housecall Pro, Jobber) and book the appointment. You and the customer both get a confirmation text instantly.

✓

Fully managed — you never log into anything. We just handle the phones and fill your calendar.

Where we fit

Keep your field software. We're not it.

Your field software

Runs your jobs
  • Dispatches techs
  • Builds estimates & invoices
  • Tracks parts & inventory
  • Takes payments

Ops Flow

Runs your front office
  • Answers incoming calls 24/7
  • Screens emergencies
  • Books jobs into your software's calendar
  • Texts confirmations to customers
No rip-and-replace. Ops Flow sits in front of whatever you already run.
Pricing

You pay when we're working.

Usage-based

Pay for what we handle

A simple per-minute rate for talking to customers, plus a success fee only when we actually put a job on your schedule.

  • Zero monthly retainers
  • No setup fees or onboarding costs
  • Month-to-month, cancel anytime
Founding clients lock their rate. Sign up in beta and keep your pricing forever.
Predictable alternative

Flat monthly

Doing serious volume? Once we have a baseline of your call load, we can lock in a flat monthly rate so you never have to guess your bill.

"My dad was a glazier. He ran his shop for 30 years and lost God-knows-how-much money because he couldn't answer the phone while holding a pane of glass. I built OpsFlow to fix that."
Aaron B.Founder
Live — answers 24/7

Call the demo. Right now.

This number is live. Call it and the OpsFlow front desk answering for Apex Heating & Cooling picks up — not a recording, not a script reader. Your customers' experience, in real time.

☎(515) 717-7744
Tap to call on mobile · or dial from any phone
Or explore the full demo page →
What happens when you call
  1. 01OpsFlow answers in under two seconds — no hold music, no menu.
  2. 02Runs a quick safety check, then asks what's going on.
  3. 03Offers real booking slots and confirms your appointment.

Find out what your missed calls are costing you.

Book a quick, no-pressure call. We'll run your numbers, show you exactly how the service works, and see if it's a fit.

Not ready to talk? You can try a live demo of the answering front desk using the chat bubble in the bottom corner of this page.

Also from Ops Flow

QuoteFlow — quote & invoice on-site →

Build a branded quote from your phone before you pull out of the driveway.

Get a call back

Leave your number.
We'll call you.

Fill this out and someone will call you back within one business day — usually much sooner. No pressure, no pitch deck.

✓Free to talk through your situation
✓We'll run your missed-call numbers
✓No contracts to sign on the call